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LeadConnector for Agencies

If you use LeadConnector (formerly shown as GoHighLevel) to manage your agency and clients, you can connect it to the Agency Portal. This integration lets you create client companies directly from your LeadConnector sub-accounts and keeps information in sync between the two platforms.

Connecting Your LeadConnector Agency Account​

To connect LeadConnector to your agency:

  1. Go to Settings → Agency (the GoHighLevel Integration section), use the Connect with your GHL Agency Account option on your Dashboard, or the Connect GHL Agency Account card during Agency Portal Setup.
  2. Click Connect GHL.
  3. You are redirected to LeadConnector to authorize the connection.
  4. Log in to your LeadConnector account and approve access.
  5. You are returned to the Agency Portal with the connection active — back to the portal setup checklist if that's where you started.
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You need to be an admin or owner of your LeadConnector agency account to authorize the connection.

Once connected, the integration status shows as active on your Dashboard and in Settings.

If Your Agency Used the Old App​

Knock Knock App now connects only through the current LeadConnector marketplace app; connections made with the old app have stopped working. If your agency's connection is one of them, a red bar across the top of the Agency Portal reads "LeadConnector has stopped syncing: your agency's account is connected through the old app, which no longer works. Reconnect to install the new app." Reconnect opens Settings → Agency, where the connection status says the same — Disconnect, then Connect GHL again to install the new app.

Creating Companies from LeadConnector Sub-Accounts​

After connecting, you can create client companies from your existing LeadConnector sub-accounts:

  1. Click Add Client (GHL) in the agency sidebar, or New Client (GHL) on the client list.
  2. Enter the client's details and assign a package.
  3. Create the account, then follow the install link to map it to the matching LeadConnector sub-account.

Each LeadConnector sub-account maps to one client. For a client you created another way, use Connect in the client list's LeadConnector column (below).

Managing Each Client's Connection​

Once your agency is connected, All Clients has a LeadConnector column:

  • Connect — for a client not yet in LeadConnector. A confirmation ("Connect LeadConnector?") explains you'll pick the client's LeadConnector sub-account; Continue takes you to LeadConnector to choose it.
  • Connected (or Old app: stopped in red) — with a summary such as "App page + menu link" (or "Reconnect needed") and Manage.

Manage opens the client's LeadConnector connection:

  • Status, Sub-account ID, App version (Current, or Old (retired) — "It no longer works. Disconnect, then Connect again to install the new app.") and the Sidebar name their team sees.
  • In the client's LeadConnector sidebar — the App page (Shown, Hidden or Not available), which signs each LeadConnector user into their own account; the client chooses who gets in, and can rename or hide it, in its own LeadConnector settings. And the Menu link, which always opens the client's owner account, with advice on whether it's needed.
  • Add link / Remove link — for a menu link your agency holds (agency owner only). When the client connected its own LeadConnector agency, the link is in their account and only they can change it.
  • Disconnect — agency owner only. After confirming, the client stops syncing with LeadConnector and the app is uninstalled from its sub-account.

How Your Clients Open the App in LeadConnector​

The GoHighLevel Integration section of Settings → Agency explains the two ways in:

  • App page (recommended) — added to each client's left menu when they install the app. Everyone on the client's team signs in to their own account. It shows your GoHighLevel Name, and each client can change that name, hide it, or choose who gets access in their own settings. See Opening Knock Knock App Inside LeadConnector.
  • Menu link (old option) — a shortcut that always signs in as the client's main account. New clients don't get one, because the app page replaces it. An older client's link can be removed from All Clients → Manage.

The app page's name only changes once a short script is added to your LeadConnector agency. Open Want your name in the menu right away? Show me how for the script and the steps: in LeadConnector's agency view go to Settings → Company, open the White Label tab, paste the script into Custom JS, click Save changes, and reload LeadConnector. Only LeadConnector agency admins see that setting.

LeadConnector Data Sync​

Once a company is linked to a LeadConnector sub-account, relevant data stays in sync between the two platforms. This means changes you make in LeadConnector are reflected in the Agency Portal, and vice versa where applicable.

The sync helps you avoid duplicate work and ensures your client information remains consistent across both platforms.

Intent tags written to your clients' contacts use your agency's tag prefix — see Contact Tag Prefix.

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The sync happens automatically. You do not need to manually trigger it after the initial connection.

Disconnecting LeadConnector​

If you no longer want to use the LeadConnector integration:

  1. Go to Settings → Agency.
  2. Find the GoHighLevel Integration section.
  3. Click Disconnect (or Uninstall on the dashboard).
  4. Confirm the disconnection.
warning

Disconnecting LeadConnector does not delete the companies you already created from sub-accounts. Those companies continue to exist in your agency. However, any ongoing data sync between LeadConnector and those companies will stop.

Next Steps​

Return to the Agency Portal Overview for a summary of all agency features, or explore Managing Companies to learn more about working with your client accounts.