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Playground

The Playground is a no-login demo sandbox for showing prospects the product. You create a playground from the agency portal, configure the AI in a short wizard, and share a public link — anyone with the link can open it and talk to the AI assistant right away, with no account required.

Because the playground renders with your white-label branding, prospects experience the product as your product from the very first click.

Creating a Playground​

From the agency portal, open Playground and click New Playground. Playgrounds run on credits from your agency wallet — with an empty wallet the button reads Top up wallet to create and takes you to the Wallet tab instead. A setup wizard walks you through two steps:

Tell us about your business​

  • Business Name (required) — the prospect's business. The playground and every prompt the wizard generates use this name, so the AI introduces itself as the prospect's assistant — not your agency's.
  • Email — a contact email for the playground.
  • Company Language — the language the company operates in.
  • Starting credits ($ from your agency wallet) — moved from your agency wallet so the playground's AI can run ($1 by default). Leave it blank to fund it later from Wallet → Transfer credits.
  • How much should we read? — Quick scan (the 20 most useful pages, ready in about a minute — the default) or Full website (every page we can find; more thorough, takes longer).

The AI reads the prospect's website while you finish the wizard. At the same time, the widget is colored to match the website's brand colors — unless your Playground Defaults already set the widget colors, which are kept. A live progress count shows pages read, the Test button reads Training… until it's done, and the share link waits ("Ready to share once training finishes"). If the site can't be read, a banner says so — you can still test and share, the agents just won't know much about it yet.

Customize your AI​

  • Conversation Tone — how the assistant should sound.
  • Primary Goal — what the assistant should aim for in conversations (e.g. capturing leads or booking).
  • Agent Language — the language the agent speaks.
  • Custom Greeting — the opening message visitors hear or see.
  • FAQs (one per line) — common questions the assistant should be able to answer.
  • Personality & Instructions — free-form guidance for how the assistant behaves.
  • Generated Prompts — the prompts the wizard builds from your answers; review and edit them if needed.

You can also add a welcome video so the demo greets prospects the way a real installation would. Upload your own, or pick one from the Default Videos grid — a set of curated videos ready to use when you don't have your own footage.

The advanced settings walk through General → Agents → Appearance → Call tabs, and the button reads Save & Next so a save moves you along (Save & Close on the last tab). Call agents take the widget agent's name from the General tab until you give them their own, and the voice pickers let you search and filter by gender, accent, and language with a preview — Default voice keeps your agency's assistant voice. On the Appearance tab, Live Tag shows or hides the "Live" badge on the widget, and Live Tag Color changes its color (red by default).

Playground defaults​

Under the agency's Playground Defaults, a Widget messages section seeds the wording every new playground (and the company it converts into) starts with: Launcher button text (default "Let's Talk") and a heading and sub-heading for Online hours and Offline hours. Leave a field blank to keep the platform wording.

When setup finishes, you get a public test link with the note "Send this link so anyone can try the widget instantly — they can test it and edit the same playground." Send it to a prospect however you like — email, chat, or a live demo call.

  • Anyone with the link can open the playground, test the AI, and even edit the same playground's setup.
  • Prospects on the share link get the same live preview as you — training progress and test conversations update as they happen, without signing in.
  • The share link uses your agency branding (and your custom domain when white-labeled).
  • In the Playground list, each row has Copy share link for the prospect link and Edit this playground for your own edits. The edit link opens on the address you're signed in on, so your voice list and AI settings load with your login — don't send it to prospects.
  • In Shareable Playgrounds, each row has Open, Copy Link, and Email. Email sends the link as a branded email from your agency ("Email the demo link") to up to 10 addresses at once, with an optional note.
note

Playground links are public while they're active — anyone who has the link can open and change that playground. Share them only with the people you're demoing to.

Credits, Pausing and Deleting​

Each playground shows its remaining balance. When it runs low, top it up with Transfer credits from your agency wallet on its row (or Wallet → Transfer credits).

  • Pause this playground stops its AI until you resume it; the list shows it as Paused. Everything else about it is kept.
  • Delete playground returns any unspent credits to your agency wallet.

Reviewing Activity​

Each playground keeps a record of what prospects did in it. In the playground list, View Detail (its badge counts chats and recordings together) opens a modal where you can review:

  • Voice-call recordings — listen to the AI voice conversations that took place.
  • Chat conversations — read the chat transcripts.

This is useful follow-up material: you can hear exactly what a prospect asked and how the AI handled it.

Converting to a Real Account​

When a prospect is convinced, a playground can be converted into a real account, so the setup work from the demo isn't lost.

Next Steps​