AI Features Overview
Knock Knock App includes built-in AI capabilities that help you engage with visitors around the clock — even when your team is offline. Your AI can chat with visitors, handle voice calls, and proactively reach out to high-intent visitors, all powered by the information you train it with.
Three AI Agents
Knock Knock App provides three specialized AI agents, each designed for a different type of visitor interaction:
Chat Agent
The Chat Agent handles text-based conversations with your visitors through the widget. When a visitor opens the chat, the AI responds to their questions, provides information about your business, and guides them toward the right next step.
You can customize the Chat Agent's personality, tone, and behavior to match your brand. It can also hand off to a human team member when a conversation needs a personal touch.
Learn more: Chat Agent
Call Agent
The Call Agent handles voice conversations with your visitors. When a visitor starts an audio call through the widget, the AI answers with a natural-sounding voice, listens to the visitor's questions, and provides spoken responses.
You can configure the Call Agent's voice, personality, and call behavior to create a seamless experience.
Learn more: Call Agent
Auto-Connect Agent
The Auto-Connect Agent proactively reaches out to visitors based on their behavior. Instead of waiting for a visitor to start a conversation, the Auto-Connect Agent initiates contact when certain conditions are met — like a visitor spending time on your pricing page or reaching a high lead score.
Learn more: Auto-Connect Agent
Knowledge Base
The Knowledge Base is where you feed your AI with information about your business. The more relevant content you provide, the better your AI agents can answer visitor questions.
You can add content from multiple sources — your website, documents, custom text, and question-answer pairs. Once you train your AI on this content, it uses that knowledge to respond accurately and helpfully.
Learn more: Knowledge Base
A well-trained Knowledge Base is the single most important factor in how well your AI agents perform. Take the time to add comprehensive information about your products, services, policies, and frequently asked questions.
AI Credits
Every AI interaction — whether it is a chat message or a call minute — consumes AI credits. Your subscription plan includes a set number of credits, and you can purchase more if needed.
You can track your credit usage, view per-model breakdowns, and filter your activity log by date range.
Learn more: AI Credits
Getting Started with AI
To configure your AI agents and Knowledge Base:
- Go to Settings > AI Agents to set up and customize your Chat Agent, Call Agent, and Auto-Connect Agent
- Go to Settings > Knowledge Base to add content and train your AI
- Go to Packages > AI Credits to monitor your credit usage
AI features are available on plans that include AI capabilities. Check your current plan under Settings > Billing to see what is included.
Visual Flow Builder
In addition to the three AI agents, Knock Knock App includes a visual Chatbot Flow Builder that lets you design conversation flows with a drag-and-drop interface. This is ideal for structured conversations like lead qualification, FAQ routing, and appointment booking.
Learn more: Chatbot Flow Builder
Next Steps
Start by setting up your Chat Agent — it is the most commonly used AI feature and the quickest way to see your AI in action.