Plans and Pricing
Knock Knock App offers flexible subscription plans to fit teams of all sizes. Whether you are just getting started or scaling up, there is a plan that works for you.
To view and manage your plan, go to Billing in the sidebar.
Available Plans
Knock Knock App offers multiple plan tiers, each with different feature sets and team member limits. You can view the details of each plan on the billing page, including:
- The features included in each tier
- Maximum number of team members
- Available AI credits
- Access to integrations and advanced features
Compare plans side by side on the billing page to find the one that best fits your needs. You can always upgrade later as your team grows.
Your Free Session
A new account can try Knock Knock App before choosing a plan:
- With the widget installed — your free session starts the moment the widget goes live on your site (10 minutes by default). A banner across the top of the dashboard shows while it runs.
- Without the widget — for example if you only run phone agents — you get 30 minutes from when your account was created.
When the free session ends, a Your free session has ended. screen covers the dashboard until you choose a plan. If you only just installed the widget, the link Just installed? Claim your free … session below it restarts the session once — it isn't offered to accounts without the widget.
This applies to accounts you sign up for yourself. If an agency manages your account, your agency handles your plan — see When an Agency Manages Your Plan. Certified Implementation Partners are exempt until their first purchase (see Certification).
Choosing a Plan
Go to Packages & Billing and pick a package (Select Plan). Some packages include a free trial — when one does, checkout says so (for example "7-day free trial · Cancel anytime"), and some trials start without a card. Otherwise you pay at checkout and the plan starts immediately.
Billing Cycle
All paid plans are billed monthly. You pay month-to-month and can cancel any time before the next billing date — there's no long-term commitment and no annual upfront option at this time.
Your plan renews automatically every month using the payment method on file. You'll receive an invoice by email each renewal.
Upgrading Your Plan
To upgrade to a higher-tier plan:
- Go to Billing in the sidebar.
- Click Change Plan or Upgrade.
- Select the plan you want to upgrade to.
- Confirm the change.
When you upgrade:
- New features become available immediately.
- You will be charged the prorated difference for the remainder of your current billing cycle.
Downgrading Your Plan
To switch to a lower-tier plan:
- Go to Billing in the sidebar.
- Click Change Plan.
- Select the lower-tier plan.
- Confirm the change.
Downgrading may reduce your team member limit or remove access to certain features. Make sure your current usage fits within the limits of the new plan before downgrading.
When you downgrade:
- The change takes effect at the end of your current billing cycle.
- You will continue to have access to your current plan's features until then.
Canceling Your Subscription
To cancel your subscription:
- Go to Billing in the sidebar.
- Click Cancel Subscription.
- Confirm the cancellation.
When you cancel:
- Your plan remains active until the end of your current billing period.
- After that, your account will be deactivated.
- Your data is retained for a period in case you decide to resubscribe.
If you change your mind, you can resubscribe at any time from the billing page. Your data and settings will be restored if your account has not yet been permanently removed.
When an Agency Manages Your Plan
If your account is managed by an agency, your plan and its renewal belong to the agency. Some agencies take payment online: then Packages & Billing → Your Plan shows your plan, its price and a card form — the account owner adds a card and clicks Start free trial or Pay … and start, and later finds the next payment date and Invoices & receipts there. Until a plan like this is started, the account owner is kept on Your Plan, and other team members see that the owner needs to add a card. Payments go to your agency, not to Knock Knock.
When the plan expires, your account keeps working for a short grace window (about 3 hours) — a banner reads "Your subscription has expired. Contact your agency to renew your account subscription and keep using all features." After that, the dashboard is replaced by a Subscription Expired screen naming your agency. If your agency takes payments online, the account owner is taken to the plan page to pay instead; other team members stay on the Subscription Expired screen.
Accounts you pay for yourself keep a 7-day grace window after a failed renewal, to give the card retry time.