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Meetings

The Meetings page lists every upcoming meeting booked through your website — by the AI chat or voice agents, or by visitors in the widget's booking calendar — across all your connected calendars. It sits in the sidebar right under Calls, with a badge showing how many upcoming meetings you have.

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Meetings is available to the account owner only. Team members don't see it in the sidebar, and opening the address directly takes them to Calls instead — cancelling a customer's meeting is the business's call.

The Meetings Screen​

Meetings uses the same three-pane layout as Calls: a list of meetings on the left, the selected meeting in the middle, and the contact on the right.

  • The list is sorted soonest first and covers meetings that haven't happened yet and haven't been cancelled. Times are shown in your own timezone; a meeting tomorrow reads Tomorrow.
  • Each row shows who the meeting is with, when it is, which calendar it was booked through, and a Link chip when the meeting has a video or conference link.
  • Search meetings narrows the list by name, email, and other details. Load later meetings at the bottom brings in more.
  • When nothing is booked yet, the list says "No upcoming meetings."

Select a meeting to see its details. The action row offers Open meeting link (when there is one) and Cancel meeting (when the meeting can be cancelled), and the contact pane shows who booked.

No Calendar Connected​

If no calendar is connected, a banner at the top says Connect a calendar to start booking meetings — your AI agents can only book once a calendar is connected — with a Connect calendar button that opens Integrations.

Cancelling a Meeting​

  1. Click Cancel on the meeting's row, or Cancel meeting in the meeting's details.
  2. A confirmation asks "Cancel the meeting with … on …?" and, where the calendar provider will tell the attendee, says so.
  3. Click Cancel meeting to confirm, or Keep meeting to back out.

The meeting is cancelled with the calendar it was booked on and drops off the list. If it had already been cancelled elsewhere, you're told so and it's removed from the list all the same.

Meetings booked through a LeadConnector calendar, Calendly, Google Calendar, or Jobber can be cancelled here. Meetings booked on a HubSpot meeting link, and meetings added by hand, show without a Cancel button — change those in the tool they live in.

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Visitors can cancel too: the widget's booking panel has a Cancel a meeting option, and the AI voice and chat agents can cancel a meeting the visitor asks about. See Meeting Booking.