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Dashboard Overview

The Dashboard is your live home in Knock Knock. Instead of a wall of charts, it opens with Today on Knock Knock — a question-led view of who is on your site right now, what needs your attention, and what happened recently.

The Dashboard is organized into in-page tabs: Today, Funnel (once you turn the Nox Funnel on), and Analytics — the full set of charts with the Overview, Hot Leads, Conversions, Traffic Sources, Auto Engage, and Engagement reports and the date range picker. See Reports & Analytics.

note

Two things that used to live here have moved: campaign links are now managed on the ManyReach card under Settings → Integrations — see Email Campaigns (ManyReach) — and Agent K has its own Agent K page in the sidebar — see Agent K.

Setup cards​

If you set up your account through the guided setup (including accounts an agency invited), a Set up your agents panel sits above the tabs with one card per agent: Chat & Voice Widget, Inbound Calls and Outbound Calls (when your plan includes them), and Agent K — Prospecting. Each card reads Live, Next up (you picked it during setup but haven't finished it), or Not set up, with Set up or Manage to jump to its settings. An inbound or outbound card goes Live as soon as an agent of that kind has a phone number connected. Once something is live the panel reads You're live, and you can collapse it to a "N of M agents live" pill.

Today​

The Today tab is the default view — a live picture of your site at this moment.

  • Live pill — Next to the "Today on Knock Knock" heading, a green pill shows how many visitors are live right now (for example, "3 live now").
  • Metric strip — A row of tiles across the top: Visitors today, Recognized, Return visitors, Hot visitors, and Known companies. Each tile is clickable — it takes you straight to the sessions behind the count, so a number is never a dead end.
  • Who's on your site right now? — A live list of your current visitors, recognized and scored as they browse. Each row shows the visitor's name (when known), their lead score, and the page they're on.
  • How did your calls go today? — On days with calls, a section with two separate groups: AI phone calls (total, answered, inbound, outbound, qualified outbound, booked outbound) and Video & voice calls from the widget (total, answered, inbound, outbound). Calls the AI took or forwarded count as answered, matching the Calls page. On a day with no calls the section stays out of the way entirely.
  • Live activity — A feed of everything happening across Knock Knock as it happens: who arrived, where they're browsing, and how recently.
  • See all live sessions → — A link below the live visitor list that takes you to the full Live Sessions view.

On the right-hand rail you'll find:

  • Agent K — Once you've turned Agent K on, an entry-point card ("Agent K found N leads today") into the Agent K page, where the feed and reports live. Until then, a card suggests setting it up. If your agency has renamed Agent K, the cards use that name.
  • Ask Nox — A card that opens the Nox assistant, with suggestion chips to get you started: "Who's on my site now?", "Who should I call first?", and "Summarize today".
tip

The Today tab updates in real time — you don't need to refresh. If someone hot lands on your pricing page, you'll see them appear in the live list while you watch.

Funnel​

Once you turn on Track the funnel in the Nox Funnel settings, a Funnel tab appears with the full behaviour-based funnel — every contact tracked from cold to booked. See Nox Funnel.

Analytics​

The Analytics tab holds every report card in one place: Overview, Hot Leads, Conversions, Traffic Sources, Auto Engage, and Engagement, with the date range picker at the top. It's the same content as the Reports page, so anyone who can open Reports sees this tab; it's hidden while your account is paused.

note

Older links to the retired Impact tab now open Analytics, and links to the retired Visitors tab open Today — the full live visitor list is one click away under See all live sessions →.

AI-Powered Insights​

At the bottom of the Dashboard, you will notice a footer that reads:

Nox is watching and learning visitor behaviour

This means the system is continuously analyzing how visitors behave on your site. Over time, it gets better at identifying high-value visitors, predicting which ones are most likely to convert, and surfacing the insights that matter most to you. A Nox insight strip near the top of the Today tab surfaces the things worth knowing right now.

note

You do not need to configure anything for this to work. The AI starts learning from the moment your widget is installed and improves automatically as more visitor data comes in.

What to Do Next​

  • Head to Reports & Analytics for the full charts: Hot Leads, Conversions, Traffic Sources, Auto Engage, and Engagement.
  • Open Live Sessions to watch and engage the visitors you see on the Today tab.
  • Ask Nox anything you'd otherwise dig through screens to find.