Getting Started with the Desktop App

The Knock Knock App desktop application gives you a native experience on your computer with features you cannot get in a web browser. If you spend a lot of time managing conversations and monitoring visitors, the desktop app makes your workflow faster and more reliable.

What the Desktop App Provides

The desktop app includes everything the web version offers, plus these native features:

• Incoming Call Popup Window — When a visitor requests a call, a separate popup window appears on your screen, even if the app is minimized. You never miss a call.
• System Tray Notifications — Get native notifications from your operating system so you see alerts even when you are working in another application.
• Taskbar Badge with Unread Count — A badge on the app icon shows how many unread messages or events are waiting for you.
• Auto-Updates — The app updates itself in the background so you always have the latest version without doing anything.
• Notification Sounds — Customizable sounds for different events (new message, incoming call, new visitor, etc.) so you can tell what happened without looking at the screen.
• Mute Notifications Toggle — Quickly mute all notifications when you need to focus, and unmute when you are ready.
• Spell Check with Suggestions — Built-in spell check highlights misspelled words and offers suggestions as you type.

Downloading the Desktop App

To download the desktop app:

1. Log in to your Knock Knock App account.
2. Go to Settings in the sidebar.
3. Open the Downloads section.
4. Choose your platform and click the download link.

Available Platforms

The desktop app is available for:

Platform	Supported
Windows	Yes
macOS	Yes

note

A Linux version is not currently available. If you are on Linux, use the web app in your browser for the full experience.

Installation Instructions

Windows

1. Download the installer (.exe file) from the Downloads section.
2. Double-click the downloaded file.
3. Follow the installation prompts.
4. Once installed, the app opens automatically. Log in with your Knock Knock App credentials.

macOS

1. Download the installer (.dmg file) from the Downloads section.
2. Open the downloaded file.
3. Drag the Knock Knock App icon into your Applications folder.
4. Open the app from your Applications folder or Launchpad.
5. Log in with your Knock Knock App credentials.

tip

On macOS, you may need to allow the app in System Settings > Privacy & Security if you see a warning about an unidentified developer.

Key Features in Detail

Incoming Call Popup Window

When a visitor starts a call, a small popup window appears on your screen, separate from the main app window. This makes sure you notice incoming calls immediately, even if the app is behind other windows. You can answer or decline directly from the popup.

System Tray Notifications

The desktop app sends notifications through your operating system's notification center. These appear as native alerts, just like notifications from any other app on your computer.

Taskbar Badge

The app icon in your taskbar or dock shows a number badge when you have unread messages or pending events. This gives you a quick visual indicator without opening the app.

Auto-Updates

The desktop app checks for updates automatically and installs them in the background. You see a prompt to restart the app when a new version is ready. No manual downloads needed.

Notification Sounds

You can customize which events trigger a sound notification. Go to your notification settings within the app to assign different sounds to different events, or turn sounds off entirely.

Mute Notifications

Use the mute toggle to silence all notifications temporarily. This is useful during meetings or focused work. When you unmute, you see a summary of anything you missed.

Spell Check

As you type messages, the app underlines misspelled words and offers correction suggestions. Right-click a highlighted word to see suggestions and apply a fix.

When to Use Desktop vs Web

Scenario	Recommended
You manage conversations throughout the day	Desktop App — Native notifications ensure you never miss a message or call.
You are on a shared or public computer	Web App — No installation needed, and you can log out when you are done.
You want incoming call popups	Desktop App — The popup window feature is only available in the desktop app.
You are on a mobile device or tablet	Web App — The desktop app is only available for Windows and macOS.
You want automatic updates	Desktop App — Updates happen automatically without any action from you.

tip

You can use the desktop app and the web app at the same time if you want. Your data stays in sync across both.