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Frequently Asked Questions

Getting Started​

What is Knock Knock App?​

Knock Knock App is a visitor engagement platform that lets you connect with your website visitors through live chat, video calls, audio calls, AI-powered conversations, and session recording. It helps you turn website traffic into leads and conversations.

How do I install Knock Knock App on my website?​

Add a small JavaScript snippet to your website. Go to Widget Setup > Installation for step-by-step instructions for your specific platform (WordPress, Shopify, Wix, custom HTML, and more).

Do my visitors need to install anything?​

No. Everything works directly in the visitor's web browser. No downloads or plugins are required.

How long does setup take?​

Most users are up and running in under 15 minutes. Follow the Quick Start Checklist for the fastest path to getting started.

Features​

Can visitors call me directly from my website?​

Yes. Depending on your configuration, visitors can initiate video calls, audio calls, or both directly from the widget on your website.

Does the AI chatbot work 24/7?​

Yes. Your AI chat agent responds to visitors around the clock, even when your team is offline. You can configure it to hand off to a human agent when one becomes available.

Can I use AI for voice calls?​

Yes. The AI Voice Agent can answer calls from visitors, have natural conversations, capture lead information, and book meetings — all without human intervention.

Can I see what visitors are doing on my website?​

Yes. The Sessions feature shows you what pages visitors are viewing in real time. You can also watch recorded session replays to see exactly how visitors interacted with your site.

Can visitors book meetings?​

Yes. You can connect your Google Calendar, Calendly, or GoHighLevel calendar. Visitors can then book meetings directly through the widget.

Widget​

Can I customize the widget's appearance?​

Yes. You can change the widget style, colors, logo, position, and more. Go to Widget Setup > Styles & Appearance to customize.

Can I show different widgets on different pages?​

Yes. Use Page Rules to control widget behavior on specific pages. You can show or hide the widget, change its behavior, or trigger specific actions based on the URL.

Does the widget slow down my website?​

No. The widget loads asynchronously and does not block your page from rendering. It has minimal impact on page load performance.

AI Features​

How do I train the AI?​

Add your business information to the Knowledge Base. You can import content from your website URLs, upload PDFs, add text manually, import your sitemap, or create FAQ entries.

What happens when the AI cannot answer a question?​

The AI will let the visitor know it does not have the information and offer to connect them with a human agent. It does not make up answers.

What are AI credits?​

AI credits are consumed whenever AI features are used (chat messages, voice calls, content processing). Your plan includes a monthly credit allocation, and you can purchase additional credits if needed.

Billing​

Is there a free trial?​

Yes. New accounts start with a free trial so you can explore the platform before committing to a paid plan.

Can I change my plan later?​

Yes. You can upgrade or downgrade your plan at any time from Billing > Plans.

What payment methods do you accept?​

We accept all major credit and debit cards through our secure payment processor.

How do I cancel my subscription?​

You can manage your subscription from the Billing section. If you need help, contact us at hello@knockknockapp.ai.

Agency​

What is the Agency Portal?​

The Agency Portal is for agencies and resellers who manage multiple client accounts. It includes white-label branding, client management, custom packages, and staff permissions.

Can I white-label Knock Knock App?​

Yes. Agency owners can customize the branding including logos, colors, and custom domains so the platform appears under your own brand.

Can my staff access the Agency Portal?​

Yes. You can add staff members to your agency and control their access with granular permissions for company management, billing, settings, and more.

Privacy and Security​

Is visitor data secure?​

Yes. All data is encrypted in transit and at rest. We follow industry best practices for data security.

Do visitors know they are being recorded?​

Session recording captures page interactions (clicks, scrolls, navigation) for analytics purposes. It does not record passwords, credit card numbers, or other sensitive form inputs. You should update your privacy policy to inform visitors about session recording, in compliance with your local regulations.

Can I delete visitor data?​

Yes. Contact us at hello@knockknockapp.ai for data deletion requests.