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Calendly Integration

The Calendly integration lets visitors book appointments with you directly through your Calendly scheduling links. This creates a seamless appointment flow where visitors can pick a time that works for both of you.

Connecting Calendly​

To connect your Calendly account:

  1. Go to Integrations in the sidebar.
  2. Find Calendly and click Connect.
  3. Sign in to your Calendly account when prompted.
  4. Authorize Knock Knock App to access your Calendly data.
  5. You will be redirected back with the connection confirmed.
note

You need a Calendly account to use this integration. Booking links work on every Calendly plan, but syncing bookings, reschedules and cancellations back into Knock Knock App relies on Calendly webhooks, which Calendly only provides on its Standard plan or higher. On the free plan the Calendly card shows a warning with a Retry button to use after upgrading.

Once connected, your Calendly booking links become available within Knock Knock App:

  • Share your booking link directly in chat conversations with visitors.
  • Visitors can pick an available time slot from your Calendly schedule.
  • The appointment is confirmed automatically for both you and the visitor.
tip

Set up different Calendly event types for different purposes (e.g., "15-Minute Demo" or "30-Minute Consultation"). This gives visitors clear options to choose from.

Custom Questions Are Answered Automatically​

If your Calendly event type has custom questions, widget-driven bookings answer them automatically from the conversation — the visitor isn't re-asked things they've already told the AI. Required multiple-choice questions get the best-matching option from context, or a safe "Other" when nothing fits; optional questions with no clear answer are left blank rather than guessed.

Appointment Flow​

Here is how the typical appointment booking flow works:

  1. A visitor interacts with your widget or chat.
  2. You (or your chatbot) share your Calendly booking link.
  3. The visitor selects a time that works for them.
  4. Both you and the visitor receive a confirmation.
  5. The appointment appears on your connected calendar.
info

For the best experience, connect Google Calendar alongside Calendly. This ensures your availability is synced across both platforms and prevents double-bookings.

Disconnecting Calendly​

To disconnect:

  1. Go to Integrations in the sidebar.
  2. Find Calendly and click Disconnect.
  3. Confirm the disconnection.

Existing appointments will not be canceled. Only future booking link sharing within Knock Knock App will be affected.

Next Steps​