Skip to main content

Zapier Integration

The Zapier integration lets you connect Knock Knock App to over 5,000 other apps. Build automated workflows (called "Zaps") that run whenever something happens in Knock Knock App.

Connecting Zapier​

  1. Go to Settings → Integrations and open the Zapier card.
  2. Click Generate Secret. Copy the Company ID and the Webhook Secret shown in the modal.
  3. Click Accept Invite to add the Knock Knock App to your Zapier workspace.
  4. In Zapier, create a Zap, pick a Knock Knock App trigger, and connect the account using your Company ID and Webhook Secret.
  5. Turn the Zap on. It appears under Active Webhooks in the Zapier modal.
note

You need a Zapier account to use this integration. Zapier offers a free tier, but every delivered event uses one Zapier task, so higher-volume sites usually need a paid plan.

Available Triggers​

Every trigger sends the same data as the matching webhook event.

  • New Session -- A new visitor session started on your site. Suspected bots are excluded.
  • Visitor Identified -- A visitor was matched to a known person or company.
  • New Lead -- A visitor shared contact details through chat, a call, or a form.
  • Lead Score Updated -- A scoring event was applied to a visitor.
  • Chat Ended -- A chat finished. Includes the full transcript and the AI summary fields.
  • New Meeting Booked -- A meeting was booked through chat, a call, or a connected calendar.
  • Meeting Rescheduled -- A booked meeting was moved to a new time in a connected calendar.
  • Meeting Cancelled -- A booked meeting was cancelled in a connected calendar.
  • Call Ended -- An AI phone call or website widget call ended. Includes the transcript, summary, recording link, outcome, and sentiment where available. The channel field is phone or web.

The Zapier app does not provide actions. To create or update records in Knock Knock App from another tool, use the Lead API.

Example Workflows​

TriggerActionUse Case
New Lead (Knock Knock App)Create Row (Google Sheets)Log every new lead in a spreadsheet automatically.
New Lead (Knock Knock App)Send Message (Slack)Alert your sales team in Slack when a lead comes in.
Chat Ended (Knock Knock App)Create Task (Asana)Create a follow-up task after every chat conversation.
New Meeting Booked (Knock Knock App)Create Event (Calendar)Mirror booked meetings into a shared team calendar.
Lead Score Updated (Knock Knock App)Send Email (Gmail)Email your sales manager when a score crosses a bar.
Call Ended (Knock Knock App)Create Note (CRM)File every AI call summary and recording against the contact.
Meeting Cancelled (Knock Knock App)Send Message (Slack)Tell the team the moment a booked meeting is cancelled.
tip

Use a Zapier Filter step after Lead Score Updated to act only above a chosen total_score.

Managing Your Zaps​

You manage your Zaps directly in Zapier. From your Zapier dashboard you can enable or disable individual Zaps, view each Zap's run history, and edit triggers and actions as your workflow evolves.

Delivery attempts from Knock Knock App to Zapier are logged for 30 days. Failed deliveries are retried automatically with increasing delays.

Rotating the Secret​

Regenerating the Webhook Secret in the Zapier modal disconnects every existing Zap. Reconnect the Knock Knock App account in Zapier with the new secret and turn the Zaps back on.

Next Steps​