Recorded Sessions
Recorded Sessions lets you play back what visitors did on your website after they have left. You can watch their mouse movements, clicks, scrolling, and page navigation as if you were looking over their shoulder. This is one of the best ways to understand how real people experience your site.
Browsing Recordings
The Recorded Sessions page shows a list of all captured sessions. Each entry in the list includes basic information about the visitor and the session so you can quickly find what you are looking for.
Filters
Use the filters at the top of the list to narrow down recordings:
| Filter | What It Does |
|---|---|
| Date range | Show only recordings from a specific time period |
| Search | Find recordings by visitor name, email, or other identifying information |
| Playable data | Filter to only show sessions that have recorded activity worth watching |
| Bot status | Exclude bot traffic or filter to show only human visitors |
If you are investigating a specific visitor's experience, use the search filter with their name or email to find all their recorded sessions quickly.
Playing Back a Recording
Click on any session in the list to open the playback viewer. The recording plays back the visitor's screen activity in real time (or faster, if you prefer).
Playback Controls
The player gives you full control over how you watch the recording:
- Play / Pause -- Start and stop playback at any point.
- Playback speed -- Speed up the recording from 1x (real time) all the way to 8x for quickly scanning through longer sessions.
- Skip inactive -- Automatically jump past periods where the visitor was not doing anything. This saves you from watching a still screen while the visitor was reading or away from their computer.
Timeline with Event Markers
Below the playback area, you will see a timeline bar with coloured markers indicating when specific events happened during the session:
- Clicks -- Where and when the visitor clicked on elements.
- Inputs -- When the visitor typed into form fields or search boxes.
- Scroll -- When the visitor scrolled up or down on a page.
- Navigation -- When the visitor moved to a different page on your site.
You can click on any event marker to jump directly to that moment in the recording. This is much faster than scrubbing through the entire session manually.
Event markers are colour-coded so you can distinguish between different types of actions at a glance. Look for clusters of click and input events -- these usually indicate the most interesting parts of a session.
Multi-Tab Playback
If a visitor had multiple browser tabs open on your site during their session, the recording captures activity across all of them. You have two ways to watch multi-tab sessions:
Follow Activity Mode
In this mode, the playback automatically switches between tabs as the visitor did. When the visitor switched from Tab A to Tab B, the recording follows along. This gives you the most natural view of the visitor's experience.
Individual Tab View
If you prefer, you can select a specific tab and watch only the activity that happened in that tab. This is useful when you want to focus on what the visitor did on a particular page without the distraction of tab switching.
Follow Activity mode is best for understanding the overall visitor journey. Switch to individual tab view when you want to study how a visitor interacted with a specific page in detail.
Session Timeline
On the side of the playback viewer, you will find a session timeline that lists every page the visitor went to during their session, along with timestamps. This gives you a quick overview of the visitor's journey without needing to watch the entire recording.
You can click on any page in the timeline to jump to that point in the playback.
Visitor Info Panel
The visitor info panel shows details about the person whose session you are watching:
- Name (if known)
- Location
- Browser and operating system
- Traffic source
- Lead score
- Number of previous visits
This context helps you understand who the visitor is while you watch what they did.
Practical Uses for Session Recordings
- Understand why visitors leave -- Watch sessions where visitors left without converting to see where they got stuck.
- Improve your website -- Spot usability issues like confusing navigation, broken elements, or forms that are hard to fill out.
- Prepare for conversations -- Before following up with a lead, watch their session to understand what they were interested in.
- Verify leads -- Confirm that a lead is genuine by watching their session activity.
Session recordings can contain sensitive information that visitors typed into forms. Make sure your team understands your privacy policies around viewing recorded sessions.
Related Pages
- Live Sessions -- Monitor visitors who are on your site right now.
- Chats -- Chat conversations can include embedded session recordings for context.
- Dashboard Overview -- See high-level visitor metrics.