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Organization Settings

Organization settings let you manage your company profile, set default working hours for your entire team, and configure notification preferences at the organization level. Only users with the appropriate permissions can access these settings.

To access organization settings, go to Settings in the sidebar and select Organization.

Your company logo appears throughout the platform and in communications with visitors.

  1. Go to Organization Settings.
  2. Click the logo placeholder or your current logo.
  3. Select an image from your device.
  4. The logo will be saved automatically.

To remove the logo, click the Remove button. A default placeholder will be displayed instead.

tip

For best results, upload a square image with a transparent background. PNG format works well for logos.

Organization Name​

Your organization name is displayed across the platform and may be visible to visitors depending on your widget configuration.

  1. Enter or update your company name in the Organization Name field.
  2. Click Save to apply the change.

Website URL​

Add your company website so it is associated with your Knock Knock App account.

  1. Enter your full website address (e.g., https://www.example.com) in the Website URL field.
  2. Click Save to apply.

Industry​

Select the industry that best describes your business. This helps Knock Knock App tailor certain features and suggestions to your needs.

  1. Choose your industry from the dropdown menu.
  2. Click Save to apply.

Organization Working Hours​

Working hours define when your team is considered available. These hours serve as the default for all team members unless they have set custom personal hours.

To configure working hours:

  1. Go to Organization Settings and find the Working Hours section.
  2. For each day of the week, toggle the day on or off.
  3. Set the start and end times for each active day.
  4. Click Save to apply.
note

Team members can override these hours by setting custom working hours in their Account Settings. Members who have not set custom hours will follow the schedule you define here.

Organization Notification Preferences​

You can set default notification preferences that apply to all team members. Individual members can still adjust their own preferences in their Notification Settings.

Available organization-level notification options include:

  • Email notifications -- Whether team members receive email alerts by default.
  • In-app notifications -- Whether pop-up notifications appear inside the platform.
  • Sound notifications -- Whether an audible alert plays for new events.
info

These are defaults only. Each team member can customize their own notification preferences, which will override the organization settings.

Next Steps​