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AI Voice Calls

AI Voice calls let your visitors have a spoken conversation with an AI agent — no typing required. The experience is immersive and hands-free, designed to feel like talking to a real person.

Starting an AI Voice Call​

A visitor starts an AI voice call by activating the AI Voice widget or selecting the AI voice option. Their browser asks for microphone permission, and once granted, the call begins immediately.

Full-Screen Interface​

The AI voice call takes over the widget with a full-screen experience:

  • Waveform visualization — an animated waveform that moves in response to speech, giving the visitor visual feedback that the AI is listening or speaking
  • AI agent avatar — a circular avatar with animated visual effects that pulse and respond during the conversation
  • Real-time transcription — both the visitor's speech and the AI's responses are displayed as text on screen, so the visitor can read along as the conversation happens

The overall effect is an engaging, modern interface that makes the AI feel present and responsive.

tip

Real-time transcription is especially helpful in noisy environments. Even if the visitor cannot hear perfectly, they can follow the conversation through the on-screen text.

How the Conversation Works​

The visitor simply speaks naturally. The AI agent listens, understands, and responds with a natural-sounding voice. There is no need to press buttons or wait for prompts — the conversation flows like a phone call.

The AI can:

  • Answer questions about your business, products, or services
  • Provide information based on your knowledge base
  • Guide the visitor through processes
  • Collect information when needed
  • Book meetings on your calendar

In-Call Actions​

During an AI voice call, the visitor may see interactive elements appear on screen based on the conversation:

Information Forms​

When the AI needs to collect details — such as the visitor's name, email address, or phone number — a form appears on screen. The visitor can type their information while continuing to speak with the AI. This is faster and more accurate than spelling things out loud.

Calendar Booking​

If the visitor wants to schedule a meeting, a calendar picker appears directly in the call interface. The visitor can:

  • Browse available dates across the next 7 days
  • Select a time slot that works for them
  • Confirm the booking without leaving the call

Learn more about the booking experience in Meeting Booking.

Product Recommendations​

The AI can display product cards during the conversation when discussing specific items. See Product Recommendations for details.

Escalation to a Human​

If the visitor wants to speak with a real person, they can tap the "Talk to Human" button at any time. This transfers the call to an available team member.

What the visitor sees:

  1. A message confirming the transfer request
  2. A brief transition while the system connects them to a human agent
  3. The call continues seamlessly with the human agent
note

If no human agents are available, the AI will let the visitor know and can offer alternatives — such as scheduling a callback or leaving a message. See Contact Capture for how visitor information is collected.

Call Controls​

The visitor has access to these controls during the AI voice call:

ControlWhat It Does
Mute ToggleTurns the visitor's microphone on or off
Volume ControlAdjusts the AI's voice volume
SettingsOpens the audio settings panel for device and volume adjustments
Talk to HumanRequests a transfer to a human agent
End CallDisconnects the call

Settings Panel​

The settings panel during an AI voice call lets the visitor adjust:

  • Microphone — choose which audio input device to use
  • Speaker — choose which audio output device to use
  • Volume slider — fine-tune the playback volume from 0 to 100%

For full details, see Audio and Video Settings.