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Auto Triggers

Auto triggers are automatic prompts that appear to your visitors after they have been on your website for a set amount of time. Instead of waiting for the visitor to open the widget, auto triggers proactively start the conversation.

Auto-Trigger Call​

An auto-trigger call is a popup that appears after a visitor has been on a page for a configured number of seconds. It simulates an incoming call from your team or AI agent.

What the visitor sees:

  • A call popup with an agent avatar and name
  • Accept and Decline buttons — just like a regular incoming call
  • A countdown timer showing how long before the popup auto-dismisses
  • If the timer runs out without a response, the popup disappears on its own

If the visitor taps Accept, they are connected to a call (audio or video, depending on your configuration). If they tap Decline, the popup closes.

tip

Auto-trigger calls are great for high-intent pages like pricing, product, or checkout pages. They create an opportunity to engage visitors who might otherwise leave without reaching out.

Auto-Trigger Chat​

An auto-trigger chat is a card that appears to start a text conversation automatically.

What the visitor sees:

  • A chat card with your AI agent's avatar
  • An initial message — a greeting or question configured by your team (for example, "Hi! Looking for something specific?")
  • Action buttons that let the visitor respond quickly:
    • Schedule Meeting — opens the meeting booking calendar
    • Call Me Back — requests a callback from your team
    • Connect to Human — asks for a live agent

The visitor can also type a message directly instead of using the buttons. If they engage, the conversation continues as a regular live chat.

URL-Based Rules​

Auto triggers can be configured with rules based on which page the visitor is on. This means:

  • Your homepage might show a friendly greeting after 10 seconds
  • Your pricing page might trigger a call popup after 5 seconds
  • Your blog pages might not show any auto trigger at all

Each page (or group of pages) can have its own trigger type, timing, and message. Your visitors see different prompts depending on where they are on your site.

note

URL-based rules are set up by the business owner in the dashboard. Visitors do not see or control these rules — they simply experience the relevant prompt for the page they are on.

Retry Behavior​

If a visitor dismisses an auto trigger, the system can try again with a different approach. The retry logic works by alternating between call and chat triggers:

  1. First attempt: an auto-trigger call appears
  2. If declined or dismissed: an auto-trigger chat appears on the next qualifying page visit
  3. The pattern alternates to avoid showing the same type repeatedly

This gives your visitors multiple chances to engage without feeling like they are seeing the same popup over and over.

warning

If auto triggers are too aggressive — appearing too quickly or too often — visitors may find them annoying. Work with your team to find the right timing and frequency for your audience.

How Auto Triggers Relate to Other Features​

Auto triggers are just the starting point. Once a visitor engages with a trigger, the experience flows into other features:

  • Accepting a call trigger leads to the Audio Call or Video Call experience
  • Engaging with a chat trigger leads to the Live Chat experience
  • Tapping "Schedule Meeting" leads to Meeting Booking
  • Tapping "Connect to Human" follows the escalation flow described in Live Chat